Refund policy

You have 14 days after receiving your order to request a return or exchange. To be eligible, the item must be unused and in its original packaging, with proof of purchase (order number or receipt).

How to start a return
Contact us at peats2025@gmail.com with your order number and the reason for the return. We'll confirm eligibility and let you know how to send the item back. Items returned without first requesting a return will not be accepted.

Damaged or defective items
Every Dolca piece is handmade ceramic, so please inspect your order as soon as it arrives. If it arrived damaged, defective, or you received the wrong item, contact us at peats2025@gmail.com within 48 hours with photos, and we'll arrange a replacement or refund at no extra cost. Small natural variations in glaze, tone, or texture are normal for handmade ceramic and are not considered defects.

Non-returnable items
Custom or made-to-order pieces and items marked as final sale cannot be returned unless they arrive damaged or defective.

Refunds
Once we've received and inspected your return, we'll notify you whether the refund is approved. Approved refunds are issued to your original payment method (or via the original arrangement for Cash on Delivery orders) within 10 business days.

Questions
Contact us at peats2025@gmail.com.

Our address: Peats, 6th Of October - Industrial area - Giza - Egypt

السادس من اكتوبر - المنطقه الصناعيه - الجيزه - مصر